Chapter 1 General Rules

Article 1 (Purpose) The purpose of this Agreement is to prescribe the rights, obligations and responsibilities of the company and service users and other necessary matters concerning the use of game services provided through mobile devices by Kesera Games (hereinafter referred to as "Company").

Article 2 (Definition of Terms) £ The definitions of terms used in this Agreement are as follows:
1. "Company" means a business entity that provides services through mobile devices.
2. The term "member" means a person who enters into a contract under these terms and conditions and uses the services provided by the company.
3. The term "temporary member" means a person who provides only some information and uses only part of the services provided by the company.
4. "Mobile device" is a device that can be used by downloading or installing content, which means a mobile phone, smartphone, mobile device (PDA), tablet, etc.
5. The term "account information" refers to information provided by members to the company, such as members' membership numbers, external account information, device information, nicknames, profile pictures, friend lists, etc., game usage information (character information, item, level, etc.) and usage fee payment information.
6. The term "content" means any paid or free content (games and network services, applications, game money, game items, etc.) that the company has digitally produced to provide services for use on mobile devices.
7. "Open Market" means an e-commerce environment built to install and pay for game content on mobile devices.
8. "Application" means any program downloaded, installed, or used by a mobile device to use the services provided by the company.
9. The term "game service" means a service provided by the company, which means a game played by a member on a mobile device and the service incidental to it.
£ Except as otherwise provided in paragraph (1) of this Article, the definition of terms used in this Agreement shall be governed by the relevant statutes and policies for each service, and those not prescribed shall be governed by common practice.

Article 3 (Providing company information, etc.) The company shall mark the following matters in the game service so that the members can easily recognize them: However, personal information processing policies and terms and conditions can be viewed by the members through the connection screen.
1. Name of trade name and representative
2. Address of the location of the place of business (including the address of the place where the member can handle the complaint)
3. Phone number, e-mail address
4. Business license number
5. Telecommunication business report number
6. Privacy Policy
7. Terms and Conditions of Service

Article 4 (Effect and Change of Terms and Conditions) (1) The company shall post the details of these terms and conditions on the game service or on the connection screen so that the members can know them. In this case, important information such as service suspension, withdrawal of subscription, refund, cancellation or termination of contract, exemption of the company, etc. shall be clearly marked with bold letters, colors, signs, etc. or processed easily by the members through a separate connection screen.
£ When the company revises the terms and conditions, it shall announce the date of application, details of revision, reasons for revision, etc. to the members by posting it in the game service or on the connection screen at least seven days before the application date. However, if the changes are unfavorable to the member or serious changes, the same method shall be announced by not later than 30 days before the application date and the member shall be notified by the method referred to in Article 27 (1). In this case, the contents before and after the revision are clearly compared and marked for easy understanding by the members.
£ If the company revises the terms and conditions, it shall confirm the member's consent to the application of the amended terms and conditions after the announcement of the amended terms and conditions. When the company gives notice or notice under paragraph (2), it also gives notice or notice that the member has agreed to the amended terms and conditions unless the member agrees or refuses to accept the amended terms and conditions by the effective date. If the member disagrees with the revised terms and conditions, the company or the member may terminate the service contract.
£ The company shall take measures to allow members to ask questions and respond to the contents of the company and these terms and conditions.
£ The company may amend the terms and conditions to the extent that they do not violate the relevant laws such as the Consumer Protection Act, the Regulation of Terms, the Game Industry Promotion Act, the Information and Communication Network Use Promotion Act, and the Content Industry Promotion Act.

Article 5 (Conclusion and Application of Service Contract) (1) A contract is concluded by a person who intends to become a member (hereinafter referred to as "subscription applicant") who agrees to the terms and conditions and then applies for service use.
£ In principle, the company shall accept the application of the applicant. However, the company may refuse to accept any of the following applications for use:
1. Where the details of the application for use are falsely stated or the requirements for application for use are not met;
2. If the service is used in an abnormal or indirect manner in a country where the company has not provided the service;
3. Where an application is made for the purpose of conducting acts prohibited by relevant Acts and subordinate statutes, such as the Game Industry Promotion Act;
4. Where an application is made for the purpose of hindering the well-being and order of society or the good customs of society;
5. Where a game service is intended to be used for fraudulent purposes;
6. Where a game service is intended to be used for the purpose of pursuing profitability;
7. Where it is deemed inappropriate to accept other grounds falling under any of the following subparagraphs:
£ In any of the following cases, the company may reserve approval until the grounds therefor are resolved:
1. If the company has no room for facilities, difficulty in supporting certain mobile devices, or technical difficulties;
2. In the event of a service failure, a service fee, or a payment method failure;
3. Where it is deemed difficult to accept an application for use due to other reasons falling under any of the following subparagraphs;

Article 6 (Compliance other than the terms and conditions) Matters not prescribed in these Terms and Conditions shall be governed by the relevant statutes or commercial practices such as the Consumer Protection Act, the Regulation of Terms, the Game Industry Promotion Act, the Information and Communication Network Promotion Act, etc.

Article 7 (Operation Policy) (1) Matters necessary for the application of the terms and conditions and matters delegated by the specific scope of the terms and conditions may be determined by the Game Service Operation Policy (hereinafter referred to as the "Operation Policy").
£ The company posts the contents of the operation policy in the game service or on the connection screen so that the members can know the details of the operation policy.
£ When revising the operation policy, follow the procedures in Article 4(2). However, if the contents of the revision of the operation policy fall under any of the following subparagraphs, the method referred to in paragraph (2) shall be notified in advance:
1. Where the specific scope of the terms and conditions is determined and the matters delegated are amended;
2. When revising matters unrelated to the rights and obligations of a member;
3. Where the contents of the operation policy are not fundamentally different from those prescribed in the terms and conditions and amends the operation policy to the extent that the member can predict;

Chapter 2 Personal Information Management

Article 8 (Protection and Use of Personal Information) (1) The company shall endeavor to protect the personal information of its members as prescribed by the relevant statutes, and the company's personal information processing policies shall apply to the protection and use of personal information. However, the company's personal information processing policy does not apply to linked services other than those provided by the company.
£ Depending on the characteristics of the service, contents that introduce themselves, such as nicknames, character photos, and status information that are not related to the member's personal information, may be disclosed.
£ The company does not provide personal information of the members to others without their consent, except when requested by the relevant national institution, etc. under the relevant laws and regulations.
£ The company shall not be responsible for damages caused by personal information leakage due to attributable reasons of the member.

Chapter 3 The obligations of the parties to the contract for use;

Article 9 (Company's obligation) (1) The Company shall faithfully comply with the relevant statutes, the exercise of rights and the performance of duties prescribed by these Terms and Conditions.
£ The company shall have a security system to protect personal information (including credit information) so that members can use the service safely, and shall disclose and comply with the personal information processing policy. Except as otherwise provided for in these Terms and Conditions and Privacy Policy, the company shall not disclose or provide the member's personal information to a third party.
£ In order to provide continuous and stable services, the company shall make every effort to repair or repair the equipment without delay unless there is an unavoidable cause such as natural disasters, emergencies, or defects that cannot be solved with current technology.

Article 10 (Duties of Members) (1) A member shall not engage in any of the following acts in connection with the use of services provided by the company:
1. The act of stating false information when applying for use or changing member information;
2. Selling or donating cyber assets (IDs, characters, items, game money, etc.) through services or abnormal methods not provided by the company, or acquiring and using them;
3. Posting or sending mail under the guise of employees or operators of the company or stealing other people's names, pretending to be others, or falsely stating their relationships with others;
4. Purchasing paid contents by stealing another person's credit card, wired/wireless phone, bank account, etc. or illegally using other members' IDs and passwords;
5. Unauthorized collection, storage, posting, or dissemination of personal information of other members;
6. Acts of gambling, etc. or inducing gambling, posting obscene and vulgar information, linking (linking) pornographic websites, or sending or distributing pictures or videos to others;
7. Using the service for purposes other than its original purpose, such as profit-making, sales, advertising, public relations, political activities, election campaigns, etc. without permission;
8. Unauthorized copying, distributing, promoting, or commercial use of information obtained using the company's services, or using services by exploiting known or unknown bugs;
9. Making profits by promising others or causing damage to others in connection with the use of the company's services;
10. An act that violates the intellectual property rights or portrait rights of a company or other person, or that damages the reputation or damages others;
11. The intentional dissemination or use of information (computer programs) or computer software designed to interfere with the normal operation of hardware or telecommunications equipment, such as viruses, computer codes, files, programs, etc. that are prohibited from being transmitted or published by law.
12. Changing an application without being granted special rights, inserting another program into the application, hacking back into the server, leaking or changing source code or application data, building a separate server, or impersonating a company by arbitrarily changing parts of the website.
13. Other acts in violation of relevant statutes or contrary to good customs and other social conventional wisdom;
£ The member shall be responsible for the management of the member's account and mobile devices, which shall not be used by others. The company shall not be responsible for damages caused by poor management of mobile devices or approval of use by others.
£ The member shall establish and manage the payment password function to prevent fraudulent payments in each open market. The company shall not be responsible for any damages caused by the carelessness of the member.
£ The company may determine the details of the following actions, and the members shall follow them:
1. Account name, character name, guild name, and other names used in the game.
2. Chatting content and methods
3. How to use bulletin boards and services
4. Policy of external mobile platform affiliated services such as Kakao, Facebook, and Google Plus


Chapter 4 Restrictions on the Use and Use of Services;

Article 11 (Service Provision) (1) The company shall allow members who have completed the service contract to use the service immediately pursuant to Article 5. However, in the case of some services, the service may be started from the designated date according to the company's needs.
£ When providing game services to members, the company may provide other additional services, including those prescribed in these terms and conditions.
£ The company may classify the members' grades and subdivide the hours of use, the number of uses, the scope of services provided, etc. to set the difference in use.

Article 12 (Use of Service) (1) Game services are provided for a fixed period of time in accordance with the company's business policy. The company guides the game service delivery time in the appropriate way for the game application initialization page or game service announcement.
£ Notwithstanding paragraph (1), the company may suspend all or part of the service in the following cases: In such cases, the company notifies the reason and period of suspension in advance, such as the game application initialization page or game service announcement. However, if there are unavoidable circumstances that cannot be announced in advance, the announcement may be made afterwards.
1. If necessary for the system operation, such as regular inspection of the system, expansion and replacement of servers, and network instability.
2. Where it is impossible to provide normal services due to power outages, disruptions in service facilities, runaway service use, repair or inspection of facilities by fixed-term telecommunication businesses;
3. In the event that the company cannot control, such as exhibition, death, natural disaster, or equivalent national emergency;
£ The company provides services using a dedicated application or network for mobile devices. The members can download and install the application or use the network to use the service for free or for a fee.
£ In case of paid contents, the fee specified in the service must be paid to use it. If you download an application or use the service over the network, you may incur a separate fee set by your mobile carrier.
£ For downloaded and installed applications or services used over the network, they are provided to suit the characteristics of mobile devices or mobile carriers. In the case of changing mobile devices, changing numbers, or roaming overseas, all or part of the contents may not be available, and the company shall not be liable in such cases.
£ For downloaded and installed applications or services used over the network, background operations may proceed. In this case, additional charges may be incurred to suit the characteristics of mobile devices or mobile carriers, and the company shall not be liable for such charges.

Article 13 (Change and discontinuation of service) (1) The company may change the service according to operational or technical requirements for smooth game service provision, and the relevant information shall be announced in the game service before the change. However, if there is an inevitable need to change such as fixing bugs, errors, or emergency updates, or if it does not fall under a significant change, post-announcement may be made.
£ If it is difficult to continue the game service due to serious management reasons such as the abolition of business due to the transfer, division, merger, etc., expiration of the contract for game provision, and deterioration of the profits of the game service, the company may suspend all services. In such cases, the date of discontinuation, reason for discontinuation, compensation, etc. shall be announced through the game application initialization screen or the connection screen, and the members shall be notified by the method referred to in Article 27 (1).
£ In the case of paragraph (2), the company shall refund paid items that have not been used or have a period of use in accordance with Article 24 (3).

Article 14 (Collection of Information, etc.) (1) The company may store and keep the contents of chatting between members, and this information shall be held only by the company. The company may access this information only if it is authorized by a third party pursuant to the Act and subordinate statutes to mediate disputes, handle civil petitions, or maintain the game order among its members.
£ When the company or a third party reads chat information pursuant to paragraph (1), the company notifies the relevant member of the reason and scope of the reading in advance. However, if this information is to be viewed in connection with the investigation, processing, and verification of prohibited acts under Article 10 (1) or the relief of damages caused by such acts, it may be notified afterwards.
£ The company can collect and utilize mobile device information (set-up, specifications, operating system, version, etc.) of the member except personal information of the member for smooth and stable operation of the service and quality improvement.
£ The company may request additional information from the members for the purpose of improving the service and introducing the service to the members. The member may accept or decline this request, and if the company makes this request, the member will also be notified that the request may be rejected.

Article 15 (Delivery of advertisements) (1) The company may place advertisements in the game service in connection with the operation of the service. You can also send advertising information by e-mail, text service (LMS/SMS), push notification, etc. only to members who agree to receive it. In this case, the member may refuse to receive it at any time, and the company does not send advertisement information when the member refuses to receive it.
£ A banner or link among the services provided by the company may be used to connect to advertisements or services provided by others.
£ If an advertisement or service provided by another person is connected pursuant to paragraph (2), the company does not guarantee reliability or stability because the service provided in the area is not the company's service area, and the company shall not be liable for damages to the members. However, this shall not apply where the company fails to take measures to facilitate or prevent damages by intention or gross negligence.

Article 16 (Authorization of copyright, etc.) (1) Copyright and other intellectual property rights of the contents of the game service produced by the company shall be attributed to the company.
£ Members shall include methods such as editing, publication, performance, distribution, broadcasting, and secondary works of information obtained using the game service provided by the company or the provider without prior consent from the company or the provider. The following) should not be used for profit or for other people.
£ Members allow the company to use the following methods and conditions for communication, images, sounds, and information (hereinafter referred to as "user content") including dialogue text uploaded or transmitted by members or other users through game applications or game services:
1. Using the user's contents, changing the editing format, and other modifications (you can use it in any form, such as publication, reproduction, performance, transmission, distribution, broadcasting, and secondary works, and there are no restrictions on the period and area of use)
2. Do not sell, lend or transfer user contents for the purpose of transaction without prior consent of the user who has produced user contents;
£ The company does not use user content (e.g., posts on general bulletin boards) that are not shown in the game and are not integrated with the game service without the member's explicit consent, and the member may delete the user content at any time.
£ If the company deems that the postings in the service posted or registered by the members fall under the prohibition under Article 10 (1), it may delete or move them or refuse to register them without prior notice.
£ Members who are infringed on their legal interests due to information posted on the bulletin board operated by the company may request the company to delete the information or publish the contents of the rebuttal. In this case, the company will promptly take necessary measures and notify the applicant of them.
£ This section is valid for the duration of the company's operation of game services and will continue to apply even after withdrawing from the membership.

Article 17 (Buy, use period and use of paid content) £ Paid content purchased by members within the game service may only be used on mobile devices that download or install the application.
£ The period of use of paid contents purchased by members shall be according to the period specified at the time of purchase. However, if the service is discontinued pursuant to Article 13 (2), the period of use of paid contents without a fixed period shall be until the date of suspension of the service notified when the service is discontinued.

Article 18 (Restriction on the Use of Services to Members) (1) A member shall not violate the obligations of a member under Article 10, and the company may take measures to restrict the use of services, delete related information (letters, photos, videos, etc.) under the following classifications: The specific reasons and procedures for restricting use shall be determined in the operation policy of individual games pursuant to Article 19 (1) .
1. Limit some permissions: Limit certain permissions such as chatting for a certain period of time
2. Restriction on the use of characters: Restriction on the use of member characters for a certain period of time or permanently;
3. Account usage restrictions: Restrict the use of member accounts for a certain period of time or permanently
4. Restriction on membership: Restriction on members' use of game services for a certain period of time or permanently
£ If the restriction on use referred to in paragraph (1) is justified, the company shall not compensate the member for the damage caused by the restriction on use.
£ The company may suspend the service use of the account until the investigation into the following reasons is completed:
1. Where a legitimate report is received that the account has been hacked or stolen;
2. Where an illegal user of an illegal program or a workplace is suspected;
3. Where provisional measures for the use of services are required due to other reasons falling under any of the following subparagraphs;
£ After completing the investigation under paragraph (3), in case of paid game services, the members shall extend the service hours for suspended hours or compensate them with the equivalent paid service or cache. However, this shall not apply where a member falls under any of the subparagraphs of paragraph (3).

Article 19 (Reasons and Procedures for Restriction of Use) (1) The company shall determine the specific reasons and procedures for restricting use under Article 18 (1) as an operating policy in consideration of the details, extent, number, and results of prohibited acts under Article 10 (1).
£ When the company takes measures to restrict the use prescribed in Article 18 (1), it shall notify the members of the following matters in advance: However, if there is an urgent need to take action, you can notify it afterwards.
1. Reasons for restricted use
2. Types and duration of restricted measures
3. How to file an objection to the restriction on use

Article 20 (Procedure for Objection to Restriction Measures) (1) When a member intends to disobey the company's restriction on use, he/she shall submit an objection stating the grounds for dissatisfaction to the company in writing, e-mail, or equivalent within 14 days from the date of receipt of such measures.
£ The company shall respond in writing, e-mail, or equivalent to the reason for objection within 15 days from the date of receipt of the objection under paragraph (1). However, if it is difficult to answer within this period, the company will notify the reason and processing schedule.
£ If the reason for disobedience is reasonable, the company shall take measures accordingly.

Chapter 5 Withdrawal of subscription, refund of overpayment and termination of service contracts;

Article 21 (Payment) (1) In principle, the imposition and payment of purchase fees for contents shall be governed by policies or methods determined by mobile carriers or open market operators. In addition, the limit for each payment method can be assigned or adjusted according to the policy or government policy set by the company or open market operator.
£ If the purchase price of the contents is paid in foreign currency, the actual amount of the claim may differ from the price indicated in the service store due to the exchange rate, commission, etc.

Article 22 (Cancellation of subscription, etc.) (1) A member who enters into a contract with the company on the purchase of paid contents may withdraw the subscription within seven days from the date of purchase contract and the date of availability.
£ In any of the following cases, the member shall not withdraw his/her subscription under paragraph (1) against the company's will: However, in the case of a purchase contract consisting of additional content, the same shall not apply to the remaining parts of the additional content that do not fall under any of the following:
1. Paid content used or applied immediately after purchase
2. Content where additional benefits are available
3. Where an act of opening a content that can be viewed as a use or whose effectiveness is determined at the time of opening is determined;
£ According to the provisions of the subparagraphs of paragraph (2), the company shall clearly mark the contents where the members can easily know, and provide information on the contents (allowing temporary use, providing experience, etc.) so that the members' right to withdraw the subscription is not disturbed. If the company fails to take such measures, the member may withdraw the subscription despite the reasons for the restriction on withdrawal of the subscription under the subparagraphs of paragraph (2).
£ Notwithstanding paragraphs (1) and (2), if the contents of the purchased paid content are different from the contents of the display or advertisement or the contents of the purchase contract, the member may withdraw the subscription within three months from the date the content is available or known.
£ When a member withdraws his/her subscription, the company checks the purchase details through a platform operator or an open market operator. In addition, the company may contact the member through the information provided by the member to verify the reason for the withdrawal and may request additional evidence.
£ If the subscription withdrawal is made pursuant to paragraphs (1) through (4), the company will promptly withdraw the paid contents of the member and refund the payment within three working days. In such cases, if the company delays the refund, it shall pay the delayed interest calculated by multiplying the delay period by the interest rate prescribed by Article 21-3 of the Act on Consumer Protection in Electronic Commerce, etc. and the Enforcement Decree of the same Act.
£ If a minor enters into a content purchase contract on a mobile device, the company notifies the minor himself or her that the contract can be canceled without the consent of the legal representative. If the minor enters into a purchase contract without the consent of the legal representative, the minor himself or legal representative may cancel the contract. However, if a minor purchases content with property that the legal representative allows for disposition, or if the minor deceives him/her into believing he/she is an adult or has the consent of the legal representative, it cannot be canceled.
£ Whether the party to the content purchase contract is a minor or not is determined based on the mobile device, payment executor information, and the name of the payment method. The company may also request the submission of documents to prove that they are minors and legal representatives in order to verify that the cancellation is legitimate.

Article 23 (Reimbursement of Overpayment) (1) In the event of overpayment, the company shall refund the overpayment to the member. However, if the overpayment is caused by the member's negligence without the company's intention or negligence, the actual cost of the refund shall be borne by the member within reasonable limits.
£ Payment through the application shall be made in accordance with the payment method provided by the open market operator, and if an overpayment occurs during the payment process, the company or the open market operator shall request a refund.
£ Communication fees (call fees, data calls, etc.) incurred by downloading applications or using network services may be excluded from the refund.
£ Refund is made according to the refund policy of each open market operator or company depending on the type of operating system of the mobile device using the service.
£ The company may contact the member through the information provided by the member to handle the refund of the overpayment or erroneous payment and request the member to provide the necessary information. The company will refund within 3 working days from the date of receipt of the information required for the refund from the member.

Article 24 (Termination of Contract, etc.) (1) If a member does not want to use the service at any time, he/she may terminate the service contract by withdrawing from the member. Due to the withdrawal of membership, all game usage information owned by members in the game service has been deleted and cannot be restored.
£ The company may suspend the use of the service or terminate the service contract for a considerable period of time if there is a serious reason why the member cannot maintain this contract, such as prohibiting this agreement, operation policy, or service policy.
£ Refund and compensation for damages under paragraphs (1) and (2) shall be handled in accordance with the "Guidelines for Protection of Content Users."
£ In order to protect the personal information of a member who has not used the company's service (hereinafter referred to as "sleep account") for one consecutive year from the latest service use date, the company may terminate the service contract and take measures such as destroying the member's personal information. In such cases, the member shall be notified of the fact that measures such as termination of the contract and destruction of personal information will be taken 30 days before the date of action, and personal information to be destroyed.

Chapter 6 Compensation for Damages and Indemnification, etc.

Article 25 (Compensation for Damages) (1) If a company or member causes a damage to the other party in violation of these terms and conditions, he/she shall be responsible for compensating the loss. However, this is not the case if there is no intentional or negligence.
£ If the company contracts with an individual service provider and provides individual services to the members, the individual service provider will be responsible for damages caused by the member's intention or negligence after agreeing to the terms and conditions.

Article 26 (Exemption of the Company) (1) If the company is unable to provide services due to natural disasters or force majeure equivalent thereto, it shall not be liable for the provision of services.
£ The company shall not be liable for damages caused by repair, replacement, regular inspection, construction, etc. of service equipment. However, this is not the case in case of intentional or negligence of the company.
£ The company shall not be responsible for any obstruction in the use of the service due to the member's intention or negligence. However, this is not the case if there is an unavoidable or justifiable reason for the member.
£ The company shall not take responsibility for the reliability, accuracy, etc. of information, data, etc. posted by the member in connection with the service unless there is intentional or serious negligence.
£ The company shall not be obliged to intervene in any transactions or disputes arising from the service of other members or other persons, and shall not be liable for any damages caused by the members.
£ The company shall not be responsible for any damages incurred to the members in connection with the use of the service provided free of charge. However, this is not the case in case of intentional or gross negligence of the company.
£ The company shall not be responsible for any loss or loss of profits expected by the members using the service.
£ The company shall not be responsible for the loss of experience, grade, items, game money, etc. of the members in the game. However, this is not the case in case of intentional or negligence of the company.
£ The company shall not be responsible for third-party payments caused by the member's failure to manage mobile device passwords and passwords provided by open market operators. However, this is not the case in case of intentional or negligence of the company.
£ If a member is unable to use all or part of the content due to a change in the mobile device, a change in the number of the mobile device, a change in the operating system (OS) version, overseas roaming, or a change in the carrier, the company shall not be responsible for it. However, this is not the case in case of intentional or negligence of the company.
£ If a member deletes the contents or account information provided by the company, the company shall not be responsible for it. However, this is not the case in case of intentional or negligence of the company.
£ The company shall not be liable for damages caused by the use of the service by temporary members. However, this is not the case in case of intentional or negligence of the company.

Article 27 (Notification to Members) (1) When the company notifies a member, it may be the member's e-mail address, e-mail address, e-mail message, in-game service, text message (LMS/SMS.
£ When the company notifies the entire member, it may replace the notice under paragraph (1) by posting it within the game service for at least seven days or by presenting a pop-up screen.

Article 28 (Trial Rights and Compliance Act) These terms and conditions shall be governed and construed in accordance with the laws of the Republic of Korea. If a lawsuit is filed due to a dispute between the company and its members, the court in accordance with the procedures prescribed by the statute shall be the court in charge.

Article 29 (Deal with members' grievances and resolve disputes)
£ In consideration of the convenience of the members, the company guides them on the game service or on the connection screen. The company operates a dedicated staff to handle the opinions and complaints of such members.
£ If an opinion or complaint raised by a member is deemed legitimate, the company shall promptly handle it within a reasonable period. However, if the processing takes a long time, the members will be notified of the reason and schedule of the processing that takes a long time in the game service or notified in accordance with Article 27 (1).
£ If a dispute arises between the company and its members and a third party dispute mediation institution adjusts, the company may faithfully prove to the members what has been taken, such as restrictions on use, and comply with the mediation of the mediation institution.